COVID-19 Update

It’s great to have our Senior Pastor and Pastor Edi safely back in the country. We begin this church-wide update with a video message from Pastor Dale.

As Pastor Dale highlights in his message we continue to face the COVID-19 pandemic with a strong confidence in our God and with a passionate commitment to care for each other.

In these unprecedented times, I want to reach out again, on behalf of our leadership team, to let you know what Crossway is doing to support our church and local community. As we’ve previously shared, we are seeking to be proactive and wise, doing all we can to “flatten the COVID-19 curve” in our community and beyond.

Dependent on our faithful God and the advice of experts we are implementing strategies that seek to mitigate the spread of the disease, while also focusing on how we care and support each other at this time. In responding to the rapidly changing landscape we have established a Crossway COVID-19 Response Team, which is closely monitoring the situation and taking advice from government authorities and health professionals.

As a result, the Response Team needs to update our church community on some significant developments, including additional steps we are taking to foster social distancing as we seek to reduce the spread of the disease in our community, particularly to support the most vulnerable.

While we will be socially distant, we want to do all we can to stay relationally connected. This will look different to normal, but let’s all seek to play our part in intentionally and creatively strengthening community.

Please read our important Q&A update on Crossway related COVID-19 matters below.

We will continue to meet together online until further notice. We value the very encouraging feedback to our first all-campus online worship experience last weekend.

Services in English for our Burwood East and South East campuses will be streamed live from 10:15am Sunday [with a pre-service segment from 10am]. You can access this service via:

Crossway Website
Crossway Facebook
Crossway YouTube

This weekend there will also be a combined Chinese (Mandarin & Cantonese) online service from 12pm. We will also be posting messages from our other Asian Language congregations onto the Crossway website and we will update you more next week about longer-term plans with these services.

A decision has been made this week to temporarily pause all on-site ministry activities, including large and small group gatherings and activities, both run by Crossway and other organisations. Please be assured that this decision was not made lightly, but we are committed to doing all we can to keep our community safe. Please be in contact if you have any questions about these changes.

To support the wellbeing of our staff and their families we have released our staff to primarily work from home, as many other organisations are doing. Our staff will still be actively engaged with a strong focus on care and following up people in our church community. You will appreciate we have a passionate and innovative team who are working hard to deliver ministry in different ways in this unusual season.

Our church reception number 9886 3700 will be still be answered and members of the church community can be transferred to relevant staff members. You can also email a staff member or complete a contact form on the website.

Our LifeCare team will continue to support people in our Church and local community, recognising these are challenging times for many. Some services are being temporarily suspended, but you will still be able to access the team on 9886 3899. There will be urgent counselling available and some other services will be delivered remotely.

Despite a changing ministry environment, we are strongly committed to caring for our church and local community. In fact, this will a key focus of our staff team in the coming weeks and months. In practical terms, how this care is delivered will look different for some time. From Monday 23 March there will be a user-friendly care request/referral form available on the front page of the Crossway website.

In providing high quality and sensitive pastoral care, individuals and families can be assured of confidentiality in reporting any diagnosed cases of COVID-19. Crossway teams will seek to be proactive in providing pastoral support, but in this situation, we can only respond appropriately as we are made aware of the need.

As a praying Church we will continue to lean in together, seeking God at a time of both challenge and yet missional opportunity. Our prayer teams/groups will continue to connect regularly and remotely. From Monday 23 March there will be a user-friendly prayer request form available on the front page of the Crossway website.

Our Crossway Kids’ team are firmly committed to partnering with parents and equipping families to disciple their children. We will be featuring a high-quality kids’ segment in our online live weekend service, with additional resources for families to use during the week. Our team will also have ongoing pastoral contact with families.

Like our Crossway Kids’ team, our Youth Team will continue to do all they can to engage and support youth and their families. This will include relevant online resources, use of social media, pastoral contact with families and young people and other creative communication strategies.

For a time, as we respond to the rapidly changing landscape, we are no longer recommending larger Life Group gatherings. As experts advise on the importance of social distancing, we would actively encourage a focus on smaller “family” gatherings in homes, while ensuring good health & hygiene practices. We are actively encouraging Life Group leaders and participants to have regular contact via telephone, messenger apps, Zoom, etc, and also to be mindful of those less connected in the community. Our Life Group Pastors will continue to keep in contact with Life group Leaders to give any updated information and practical tips to support relational connectedness at a time of social distancing.

We are very thankful for the generosity of the Crossway community in responding to our call for grocery donations. We will need more supplies as we go the distance and support vulnerable individuals and families. Groceries can be dropped 24/7 at the Burwood East main building. Look out for signage at the upstairs entry doors adjacent to the undercover parking drop-off. Members of the South East Campus are also invited to contribute groceries as per details provided to the campus.

Following discussion with the team, we have made the decision to cancel our planned Easter Presentations. However, we will celebrate this significant season with online services on Good Friday and Easter Sunday, as well as releasing a special homegrown Easter video.

Under the circumstances we have chosen to postpone our Church Annual General Meeting scheduled for this month and we will update members in the coming weeks.

As we navigate this unchartered territory, we realise members of our community may have many other practical questions. Please be in contact with our team if we can assist with any other information. In terms of communication at this time, we encourage you to email

We will continue to keep our Crossway community well informed as we continue to move ahead together.

This is not a time for us to shrink back, to fear or panic. This is a time where together we can be on the front foot, serving Jesus and seizing opportunities to bring God’s love to a community in need.

Further, we can demonstrate our core value of taking nothing for granted, by responding to God’s goodness with gratitude and generosity. Practically this includes maintaining our commitment to bringing our tithes and offerings to the Lord and going the extra mile in care at this time. At this time, we need all tithes and offerings to be given online. Full details are available at

Be assured of our team’s ongoing prayers, care and support. We will be in contact again soon.

Serving Jesus together

Scott Pilgrim
Executive Pastor
On behalf of the Executive Team & COVID-19 Response Team

Page updated on 18 March 2020